Terms of Service
These Terms of Service govern access to and use of Canada Tender Match (the “Service”). By creating an account, purchasing a subscription or using the Service, you agree to these Terms. The Service is intended primarily for business and commercial users.
1. Independent service; no government affiliation
Canada Tender Match is an independent commercial service. It is not the Government of Canada, a provincial, territorial or municipal government, a procurement authority, or an agent of any issuing organization. Listing, linking to or integrating a public procurement or public-data source does not imply sponsorship, partnership, approval or endorsement by that source.
2. Public-source information, source access and verification
The Service may collect, organize, transform, summarize, classify and display procurement, contract, supplier and funding-related information from public-sector sources that Canada Tender Match currently integrates under its source-access policy. Canada Tender Match may automate publicly viewable routes when collection does not require bypassing a login, paywall, CAPTCHA or other access control and there is no explicit applicable prohibition or direct publisher request telling Canada Tender Match not to collect the information. Where an official open-data feed, API, licence, notification service or written permission is available, Canada Tender Match may rely on that route or basis instead.
A source may be added, paused, limited or removed if access, terms, licence conditions, publisher direction, legal conditions or technical reliability change. Canada Tender Match does not promise every Canadian public-sector opportunity, notice, award, arrangement, supplier-activity record, funding record or amendment will be included. Source information may be incomplete, delayed, inaccurate, amended, cancelled, withdrawn or unavailable. Notification-based sources may begin only after enrollment and may depend on successful delivery.
The issuing authority's official notice, dataset, documents and amendments are authoritative. You are responsible for verifying deadlines, addenda, submission instructions, eligibility rules, mandatory requirements, supplier/arrangement status, funding status and current opportunity status before acting.
Canada Tender Match is a discovery, research and workflow aid only. It is not an official procurement source, a bid-submission service, a guaranteed deadline or addendum monitoring service, or a system of record. You must not use the Service as your sole method of identifying, monitoring, preparing for or responding to any procurement opportunity. Alerts, digest emails, calendar entries, saved dates, watchlists, match scores, document analysis, addendum comparison and other automated features are convenience tools and may be delayed, incomplete, duplicated, misclassified, unavailable or not delivered. You are solely responsible for independently monitoring the official issuing source, maintaining your own deadline and reminder controls, obtaining all official documents and amendments, and ensuring a compliant and timely submission.
The Service may also provide links to official portals that are not automatically integrated. A link is a navigation aid only and does not represent affiliation, endorsement, permission to republish the linked site or complete coverage. Where available, customers may enter information from an external opportunity into a private workspace for matching and bid management. Canada Tender Match does not automatically scrape the linked portal merely because a customer saves its URL.
3. Match scores, automated analysis and research intelligence
Match scores, labels, summaries, Bid Fit Assessment factors, requirement signals, warnings, recommendations, document-analysis results and addendum comparisons are software-generated decision-support tools based on information available to the Service. They may miss, misread or misclassify requirements, dates, tables, forms, amendments or other material information. They do not establish that you are eligible, compliant, qualified, likely to win or should submit a bid.
Contract Intelligence, including planned-project pipelines, award notices, supplier histories, buyer profiles, benchmarks, watch alerts and renewal/recompete estimates, is research context and is not represented as an open bid opportunity or forecast guarantee.
Supplier Intelligence may describe standing offers, supply arrangements and pre-qualified suppliers. Supplier Activity may describe reported standing-offer/supply-arrangement usage and published contractor-payment activity. These records are research context and do not by themselves mean a new opportunity is open, that an arrangement remains active, or that a supplier will receive future work.
Funding Intelligence is temporarily unavailable. If it is re-enabled, it may describe historical grants and contributions disclosed by public sources. Any such records are research context and are not represented as currently open grants, loans, subsidies, tax incentives or funding applications. Canada Tender Match does not currently promise comprehensive matching of open funding programs.
Prequalification Matching is a focused way to find open procurement notices already present in the tender database, including notices described as RFSO, RFSA, roster, prequalification or supplier-qualification opportunities. Classification may be imperfect and the official solicitation controls.
A renewal, recompete or other estimated date is an estimate unless the official source publishes an authoritative date. Always review the complete official source. We do not guarantee that the Service will identify every opportunity relevant to you or that any identified opportunity or research record will result in revenue, an award, qualification, funding or any other outcome.
Use of the Service does not create a fiduciary, agency, advisory, professional, procurement-consulting, special or other relationship that imposes a duty on Canada Tender Match to monitor a particular opportunity, source, deadline, addendum, buyer, supplier or business outcome for you.
4. No professional advice
The Service does not provide legal, accounting, tax, financial, procurement, engineering or professional bid-writing advice. Obtain appropriate professional advice when needed.
5. Accounts and team access
Free, Solo and Contract Intelligence are one-user plans and credentials may not be shared. Pro and Complete permit unlimited authorized users who belong to or work directly for the same subscribing organization. Each person must use a separate login. Access may not be shared with unrelated businesses, clients or partner organizations. The organization owner is responsible for invitations and prompt removal of people who are no longer authorized.
Existing Pro customers whose original subscription included Award Intelligence retain that grandfathered access while the applicable subscription remains active; new Pro subscriptions follow the features shown on the current Pricing page.
6. Limited Free Preview, paid subscriptions, renewal and cancellation
Public-facing tender headings and official-source links may be visible without payment as examples of available public procurement information. A verified account created on or after October 21, 2026 receives a single, non-renewing, 14-day personalized matching preview without a payment card. The preview begins only when the account first displays an eligible personalized match after its business profile is ready. If no qualifying match is displayed, the preview clock does not begin. During the active preview, the account may view up to three prioritized current matches at a time and save one tender. The preview does not include recurring tender digests, paid-only monitoring, team workspaces, complete tender-analysis tools, or unlimited personalized matching. When the preview ends, these limited matching and new-saving rights stop automatically. The user can still sign in, edit their profile, see existing saved-item records, export account data, access public notice teasers and choose a paid plan. The Free account does not itself expire; personalized preview access does expire. No charge is made, and no subscription begins, without explicit selection and confirmation in the secure paid checkout.
Accounts created before October 21, 2026 that were previously offered ongoing Free matching are being transitioned. Their earlier matching, saved-tender and optional weekly digest benefits remain available during an advance notice period of at least 30 days from their recorded acknowledgement of these updated Terms; the 14-day matching preview does not start before that transition date or until a real match is first viewed afterward. Previously saved records are not deleted because the new save allowance is smaller. Additional jurisdiction-specific notice, cancellation rights or longer timelines will be honoured where required by law. Customers who prefer not to continue may stop using the Service and request data export or account deletion under the Privacy Policy.
Solo includes the one-user tender workflow; Pro adds authorized organization collaboration; Contract Intelligence includes the Solo tender workflow plus the listed eligible published-record research; Complete includes Pro plus Contract Intelligence. Funding Intelligence is currently unavailable and is not an included active feature. Paid monthly or annual subscriptions renew automatically until cancelled. Fees are charged in advance for the selected term; the final price, taxes where applicable, and any discount are shown in Stripe before payment. Normal cancellation stops future renewal and ordinarily preserves already-paid access through the prepaid period. At the end of paid access, the account falls back to whatever unused Free Preview eligibility applies to its organization; paid data is not deleted simply because a subscription ends. This does not guarantee a new or restarted 14-day preview.
7. Promotions and no price protection
We may offer promotional or discounted pricing from time to time. Promotions may be limited by date, customer type, plan, billing interval, eligibility, account history or other disclosed conditions. A promotion applies only for the duration or billing term stated in the offer; unless the offer expressly states otherwise, subsequent renewals occur at the regular price then in effect for the applicable plan and billing interval. Unless expressly stated otherwise or required by applicable law, promotional pricing is not retroactive and we do not provide price protection, refunds, credits or subscription extensions merely because a lower price becomes available after your purchase. Promotions may not be combined unless expressly permitted.
8. Refunds
Except where expressly stated in the Refund Policy or required by applicable law, payments to Canada Tender Match are final and non-refundable. We do not ordinarily provide refunds, partial refunds, prorated refunds, credits or subscription extensions for cancellation, non-use, dissatisfaction with tender or research availability or results, a tender being changed or withdrawn, changes to individual features, datasets or data sources, or temporary interruptions.
If Canada Tender Match permanently terminates the entire paid Service before the end of a prepaid subscription period, we will provide a prorated refund of the unused prepaid portion of that period, subject to applicable law and reasonable payment-processing limitations. Removal of an individual feature, source, dataset or plan is not a permanent termination of the entire paid Service.
9. Changes to pricing, plans, features and service
We may update, modify, add, remove, replace, suspend or discontinue features, data sources, datasets, matching methods, usage limits, plans or other aspects of the Service. We may change pricing for future billing periods and renewals after appropriate notice where required. Already-paid periods are not retroactively repriced. Material changes will be communicated where appropriate or required by law.
10. Service availability
The Service is provided on an “as available” basis. We do not guarantee uninterrupted or error-free operation, continuous access, successful email delivery, continuous availability of source systems or any particular uptime level. Maintenance, hosting failures, internet failures, email failures, payment-processor failures, cyber incidents, source changes and other events may affect availability.
11. Third-party services
The Service depends on third-party services and source systems, which may include public procurement/open-data websites, web hosting, email systems, payment processors and optional measurement providers. We are not responsible for the acts, omissions, outages, changes, security incidents or availability of third parties beyond the extent required by applicable law.
12. Customer content and workspace data
You retain ownership of the content and business information you submit to the Service, including private notes, Bid Library text, external/manual opportunities, tender descriptions or requirements you paste into External Tender Check, source links, tasks, credential/reference information and bid history (“Customer Content”).
You grant Canada Tender Match a limited, non-exclusive right to host, copy, process, transform and display Customer Content only as reasonably necessary to provide, secure, support and improve the Service, comply with law and enforce these Terms. Canada Tender Match does not claim ownership of your Customer Content.
Where you use Pro or Complete organization/team features, authorized members of the same organization may be able to view or work with shared workspace information. You are responsible for ensuring invited users are authorized and that you have the right to submit and use Customer Content, including tender text or documents obtained from an external source. External Tender Check is intended for private analysis and workspace use, not for republishing restricted source material.
Do not use the Service to store unnecessary highly sensitive information such as social insurance numbers, unrelated service passwords, online-banking credentials, payment-card security codes, medical records or classified/restricted information.
The Service is not intended to be the sole repository for information needed to prepare or submit a bid. You are responsible for keeping independent copies of critical procurement documents, bid materials, deadlines, credentials, notes and other information needed for your business.
13. Acceptable use
You may not attempt to bypass access controls, evade subscription limits, share one-user credentials, scrape or bulk-copy the processed Service in a manner that unreasonably burdens the system, resell access without permission, reverse engineer protected components, introduce malicious code, attack the Service, use the Service to violate another person's rights or use the Service unlawfully.
14. Suspension and termination
We may suspend or terminate accounts for non-payment, fraud, abuse, security concerns, unlawful activity, material breach of these Terms, attempts to circumvent subscription controls or conduct that threatens the Service or other users. Where practicable, we may provide notice and an opportunity to address non-urgent issues.
15. Disclaimer of warranties
To the maximum extent permitted by applicable law, the Service is provided without warranties or conditions of accuracy, completeness, fitness for a particular purpose, merchantability, uninterrupted operation or non-infringement, except warranties or conditions that cannot lawfully be excluded.
16. Exclusion of liability and allocation of risk
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CANADA TENDER MATCH AND ITS OWNER(S), OPERATORS, CONTRACTORS, SERVICE PROVIDERS AND AFFILIATES WILL HAVE NO LIABILITY TO YOU OR ANY OTHER PERSON FOR ANY LOSS, DAMAGE, COST, CLAIM, EXPENSE OR LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE, ACCESS TO OR USE OF THE SERVICE, INABILITY TO USE THE SERVICE, DELAY, INTERRUPTION, ERROR, OMISSION, DATA, SOURCE INFORMATION, ALERT, ANALYSIS, MATCH, ESTIMATE, WORKSPACE CONTENT, SUBSCRIPTION OR RELIANCE ON THE SERVICE, WHETHER THE LOSS IS DIRECT OR INDIRECT, FORESEEABLE OR UNFORESEEABLE, AND WHETHER A CLAIM IS ASSERTED IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR NEGLIGENT MISREPRESENTATION), EQUITY, STATUTE, STRICT LIABILITY, INDEMNITY OR OTHERWISE.
Without limiting the foregoing, Canada Tender Match will not be liable for any missed, late, changed or unavailable tender; missed deadline; missing or late addendum; incorrect date, status, eligibility signal, requirement, classification, score, summary or estimate; failed, delayed or filtered email or alert; source outage or source change; service interruption; data loss; failed or rejected submission; disqualification; bid-preparation cost; lost contract, award, opportunity, profit, revenue, anticipated saving, goodwill or business; or any decision, action or failure to act based on information or functionality provided by the Service.
You acknowledge that the subscription prices and availability of the Service reflect this allocation of risk and that Canada Tender Match would not provide the Service on the same terms if it were required to assume responsibility for procurement outcomes, source completeness, deadline monitoring or business losses. If any part of this Section cannot legally be excluded or enforced in a particular circumstance, that part will apply only to the maximum extent permitted by law and the remainder of this Section will continue to apply. Nothing in these Terms excludes liability or a statutory right that applicable law does not permit to be excluded.
17. Indemnity
To the extent permitted by law, business users agree to indemnify, defend and hold harmless Canada Tender Match and its owner(s), operators, contractors and service providers from third-party claims, losses, liabilities, damages and reasonable costs (including reasonable legal costs) arising from the user's unlawful or unauthorized use of the Service, Customer Content, breach of these Terms, violation of another person's rights, or submission, storage or use of material the user did not have the right to provide or use.
18. Intellectual property and source data
The Canada Tender Match brand, original software, site design, matching logic, database organization, original text and other original materials are protected by applicable intellectual-property laws. Source data remains subject to the licence, terms and rights of the applicable source. Canada Tender Match may attribute, link to, limit, suspend or remove source data as required by the applicable licence, permission, source terms, publisher direction or operational review.
Our display of source information does not transfer ownership of underlying government or third-party data to us.
19. Privacy and email communications
Personal information is handled as described in the Privacy Policy. Requested tender/research alerts, monitoring reports and other non-essential email are subject to the email preferences and unsubscribe controls provided by the Service. Essential security, billing or account-administration communications may still be sent where reasonably necessary. Promotional communications are sent only where Canada Tender Match has an applicable basis to do so.
20. Changes to these Terms
We may revise these Terms from time to time. The effective version and date will be posted on this page. For material changes, we may provide additional notice or request renewed acceptance when appropriate or legally required. Continued use after revised Terms take effect constitutes acceptance to the extent permitted by law.
21. Discontinuing the Service
Canada Tender Match may modify, suspend or permanently discontinue an individual plan, feature, tender source, research dataset or other part of the Service, subject to applicable law. Where practicable, we may provide advance notice of significant changes. If Canada Tender Match permanently terminates the entire paid Service before the end of a prepaid subscription period, the unused prepaid portion will be handled as described in the Refund Policy.
A change to or removal of an individual feature, source, dataset or plan does not by itself constitute permanent termination of the entire paid Service.
22. Governing law and forum
Subject to any mandatory rights that apply regardless of contract, these Terms are governed by the laws of Alberta and the federal laws of Canada applicable in Alberta. For business and commercial users, any dispute arising from or relating to the Service or these Terms will be brought exclusively before the courts of Alberta, and the parties attorn to the jurisdiction of those courts.
23. Entire agreement, severability, waiver and survival
These Terms, together with the Privacy Policy, Subscription & Cancellation Policy, Refund Policy and the plan or order information presented when you subscribe, form the agreement governing the Service and supersede prior statements about the same subject matter, except for terms that cannot lawfully be excluded. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of it. Provisions that by their nature should survive termination, including payment obligations, Customer Content responsibilities, intellectual-property provisions, indemnity, disclaimers, exclusions of liability and dispute provisions, survive termination or expiry.
24. Contact
Questions about these Terms may be sent to support@canadatendermatch.com.