Canada Tender Match
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Frequently asked questions

Is Canada Tender Match a government website?

No. Canada Tender Match is an independent commercial service and is not affiliated with any government or procurement authority.

Does Canada Tender Match cover every Canadian tender?

No. Coverage varies by jurisdiction, buyer and source. Canada Tender Match continually adds compatible public sources, but it does not claim to contain every Canadian public-sector opportunity. A source may be paused or removed if access changes, the publisher asks us to, or legal/technical restrictions apply. The Data Sources page shows current coverage and official portal links.

What is Contract Intelligence?

It is a separate searchable research product built from approved official public data about upcoming projects, award notices and contract history. It can help identify future demand, previous successful vendors, buyer history, published-value ranges and possible renewal/recompete timing. These records are not presented as open tenders. Dates labelled as possible renewals are estimates unless the official record publishes an expiry or re-tender date.

What if Canada Tender Match does not automatically monitor my province or portal?

Use the Official Tender Portals directory on the Data Sources page to open the authoritative procurement site. If you find a relevant opportunity, Solo, Pro, Contract Intelligence and Complete customers can use External Tender Check to enter the public tender details, receive a private profile match score and keep the opportunity in the Pursuit Pipeline, Tasks and Bid Calendar. Canada Tender Match does not automatically scrape the external portal as part of this feature.

How quickly are live tenders checked?

Refresh timing varies by source. Current live-source status and typical schedules are shown on the Source Status page. CanadaBuys is generally checked frequently, while larger or session-based sources may run on a longer interval. TONS timing still depends on Nova Scotia sending and successfully delivering the notification email, and TONS is forward-only rather than a historical backfill. A completed-month SEAO export is also used as a low-frequency reconciliation for longer-open Québec notices. Actual availability still depends on when the official source publishes or updates the notice.

Why is Winnipeg not a current automatic source anymore?

The City of Winnipeg's open dataset remains reusable as historical information, but the City moved new open bid opportunities to MERX effective March 1, 2025. Canada Tender Match therefore no longer represents the old dataset as current live coverage.

Does a high match score mean I qualify?

No. A match score only indicates how closely our software believes a listing resembles your profile. You must verify all eligibility and submission requirements with the issuing authority.

Is there a free trial or free account?

Yes. New verified accounts receive a one-time 14-day limited personalized preview: up to 3 current matches at a time and 1 saved tender. The period begins when you first see an eligible match after completing your business profile, not merely when you register. There is no card, automatic paid conversion or weekly recurring digest. When the preview ends, your account and data remain, but further personalized matching and new saves require a paid subscription. Earlier Free accounts retain their previous allowances during the stated advance transition period after accepting updated Terms. Qualified first-time customers may receive an account-specific first-year annual discount, while regular monthly plans remain available. Any subsequent paid subscription renews at the disclosed normal rate unless cancelled before renewal.

Can I create or sign in to my account with Google?

Yes. You can use Sign in with Google with a supported Gmail or Google Workspace account. Google verifies the email address so a new Free account does not need a separate password or verification email. Existing matching Canada Tender Match accounts can be securely linked, and invited Pro or Complete team members can use Google when the Google email matches the invitation. Canada Tender Match does not request access to Gmail messages, Google Drive files, contacts or calendar content for this feature.

How do I cancel my subscription?

Sign in, open Account & Billing, then choose Change Plan / Manage Subscription. Stripe’s secure Customer Portal lets the organization owner update payment details, view invoices, change plans or cancel future renewal. Normal cancellation stops the next renewal and paid access remains available through the end of the current paid period. Cancellation does not itself refund the current period; see the Refund Policy for details.

How do I request account deletion?

Sign in, open Account & Billing and choose Request Account Deletion or Request Organization Deletion. Canada Tender Match aims to review and complete authenticated requests within 15 business days after any necessary identity verification. An active paid subscription must be ended before an organization can be fully deleted. Some billing, tax, accounting, security, fraud-prevention, dispute, legal or backup records may need to be retained where reasonably necessary. Pro and Complete organization owners can remove a team member's access immediately from Manage Team.

Does Canada Tender Match store my credit-card number?

No. Subscription checkout and payment management use Stripe-hosted interfaces. Canada Tender Match receives the customer and subscription identifiers/status needed to administer access but does not intend to store complete payment-card numbers or card security codes.

Can I download a backup of my information?

Yes. Signed-in users can open Account & Billing and choose Export My Data to download their profile and customer-created workspace information for their records. Security logs, passwords and payment-card details are not included.

Do I pay extra for more provinces?

No. Paid tender plans use the same currently integrated live-tender coverage; there are no province-by-province add-ons. Coverage depth varies by jurisdiction, buyer and source and is not guaranteed complete.

Can I switch between monthly and yearly billing?

Yes. Paid organization owners can open Account & Billing, choose Change Plan / Manage Subscription, and use the secure Stripe portal to view eligible monthly and yearly options. Stripe handles the billing change and any applicable proration.

Do yearly subscriptions renew automatically?

Yes. Yearly subscriptions renew every 12 months until cancelled. A promotional first-year price normally applies only for the promotional annual term; after that, the subscription renews at the regular annual rate then in effect unless the offer expressly says otherwise or you cancel before renewal.

What happens if I move back to Free?

Your paid subscription remains fully active through the end of the period you already purchased. When paid access actually ends, your account returns to any remaining one-time Free Preview eligibility; expired previews do not restart. Public tender browsing remains available, and your supported customer-created account data is retained. Paid-only automation, unlimited personalized matching, monitoring and workflow features stop until you subscribe again.

Can I buy Contract Intelligence by itself?

Yes. Contract Intelligence is a one-user subscription that includes everything in Solo plus full Contract Intelligence research. Complete combines everything in Pro and Contract Intelligence with unlimited authorized organization team members and no per-seat fee. Existing paid customers change to the appropriate plan in Stripe’s secure portal rather than creating a second recurring subscription.

How does the Complete upgrade work?

Complete is one combined subscription with one renewal date. If you move from Solo, Pro or Contract Intelligence, Stripe applies any applicable proration and keeps the billing relationship in the same account. The exact charge and next renewal date are shown in Stripe before you confirm.

What is Bid Fit Assessment?

Bid Fit Assessment is a preliminary screening tool that scores capability fit, geography, timeline, procurement stage and common requirement signals found in the imported tender text. It is not a compliance review and cannot see every attachment, addendum or mandatory clause. Always review the complete official solicitation before deciding to bid.

Why can paid tender plans receive a weekly monitoring report even when there are no new matches?

The optional report shows that Canada Tender Match is still checking integrated sources and summarizes recent matching activity. It is sent only when the user has explicitly enabled extra time-sensitive alert emails in Email Preferences. A zero-match week means no newly imported or updated opportunity cleared the profile's relevance threshold during that period; it does not mean monitoring stopped.

Can I stop Canada Tender Match emails without signing in?

Yes. Non-essential tender, research, monitoring and product emails include a signed one-click unsubscribe link. You can also manage email preferences while signed in. Essential security, billing or account-administration messages may still be sent when reasonably necessary.

Who owns the notes and bid information I put into the workspace?

You retain ownership of Customer Content you submit. Canada Tender Match uses that content only as reasonably necessary to provide, secure and support the Service, subject to the Terms and Privacy Policy. Authorized members of a Pro or Complete organization may be able to see shared workspace content.

Canada Tender Match

Canadian tenders, contract awards, supplier intelligence and renewal research in one practical workflow.

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Canada Tender Match is an independent commercial service and is not affiliated with any government or procurement authority. Data coverage depends on the sources currently integrated. Public-sector information may change. Always verify eligibility, requirements, amendments, deadlines and submission instructions with the official issuing source.

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